> For the complete documentation index, see [llms.txt](https://help.blings.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.blings.io/app/integrations-crm-guides/zoho.md).

# Zoho

> "Every sales touchpoint, now with video."

{% stepper %}
{% step %}

#### Create your video in Blings.

{% endstep %}

{% step %}

#### Connect to Zoho CRM.

{% endstep %}

{% step %}

#### Map placeholders

`${Contacts.First Name}` etc.
{% endstep %}

{% step %}

#### Example link

`https://app.blings.io/embed?name=${Contacts.First Name}`
{% endstep %}

{% step %}

#### Paste in Zoho email template.

{% endstep %}

{% step %}

#### Send mass email or workflow alert.

{% endstep %}
{% endstepper %}

**Embed Options – Video Link vs Visual Placeholder**

| Method                               | Zoho Email Template Builder Location                                            | CRM Help                                                                                                      |
| ------------------------------------ | ------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------- |
| **Video Link (URL)**                 | Select text/image → **Insert Link** tool or URL field                           | <https://help.zoho.com/portal/en/kb/crm/customization/templates/articles/manage-email-templates#Insert_Links> |
| **Visual Placeholder (HTML banner)** | Switch to **HTML** mode or choose **HTML** template type → paste Blings snippet | <https://help.zoho.com/portal/en/kb/crm/customization/templates/articles/html-email-templates>                |

<details>

<summary>Tip</summary>

Use 'Insert Placeholder' for perfect syntax—never type manually.

</details>

{% hint style="info" %}
Always send a test to your own contact first!
{% endhint %}

**Official Resources:**

* [Zoho CRM: Merge Fields in Email Templates](https://help.zoho.com/portal/en/kb/crm/customization/templates/articles/merge-fields-in-email-templates)