> For the complete documentation index, see [llms.txt](https://help.blings.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.blings.io/app/welcome-getting-started/frequently-asked-questions.md). # Frequently Asked Questions Here you’ll find answers to common questions about using Blings in self-serve mode, including setup, personalization, usage limits, and sharing. If your question is not answered here or in our [support docs](https://blings.gitbook.io/future-for-both-pls-and-enterprise/), feel free to reach out to our [support team](/app/changelog-blog-support/support.md) directly. We’re here to help. *** #### Account & Access * How do I sign up for a Blings account? * Visit [app.blings.io](https://app.blings.io) to sign up. * What’s included in the free plan? * Details of each plan are found in the [Plans & Pricing section](/app/plans-pricing.md) * Can I upgrade, downgrade, or cancel my plan at any time? * Yes, you can. Visit [Plans & Pricing ](/app/plans-pricing.md)to learn how. * What happens when I exceed my monthly view limit? * On the free plan, you cannot exceed your monthly view limit. On all other plans, you are charged a per view fee after your included views. Learn more in our [Plans & Pricing](/app/plans-pricing.md) section. * Can I use Blings with multiple brands or clients? * If you are an agency looking to work with multiple brands or clients, please reach out to our [sales department](/app/changelog-blog-support/support.md) to discuss agency partnerships. * How do I reset my password? * Full details to reset your password are [found here](/app/account-workspace-management/resetting-password.md). *** #### Getting Started * How do I create my first project? * You can create your first project by following the steps in the “Getting Started” guide [here](https://blings.gitbook.io/future-for-both-pls-and-enterprise/). * What is a Flow? * A Flow is a sequence of scenes that make up the structure of your video. Learn more about creating and managing Flows [here](https://blings.gitbook.io/future-for-both-pls-and-enterprise/). * How do templates work? * Templates allow you to use pre-designed video structures that can be customized with your content. More information on how to use templates is available [here](https://blings.gitbook.io/future-for-both-pls-and-enterprise/). * What are Scenes, and how do I edit them? * Scenes are the individual sections of your video, and you can edit them to adjust content and interactions. * How do I preview or test my video before publishing? * You can test and preview your video within the platform before publishing. *** #### Editing & Personalization * How do I personalize text or images in my video? * How do I connect user data (like name or location)? * User data like name or location can be connected using dynamic tokens or data variables that pull from your CRM or data sources into the video content. * What are breakpoints, and how do they affect layout? * Breakpoints are specific screen size thresholds that determine how content is displayed. They help ensure your video layout adjusts properly for different devices and screen sizes. * Can I change fonts, colors, and branding? * Yes, you can customize fonts, colors, and other branding elements to match your company’s style guide and design preferences. * Can I duplicate or reuse a Flow? * Yes, you can duplicate and reuse a Flow to streamline the creation of similar videos, saving time on future projects. *** #### Publishing & Sharing * How do I publish and share my video? * You can publish and share your video by generating a link or embedding code. * Where can I embed my video (email, web, SMS)? * You can embed your video in emails, websites, and SMS messages by using the provided embed codes or links. Detailed instructions for each option are available here. * What is an MP5 video link? * An MP5 video link is a unique URL that directs viewers to your personalized, interactive video. It allows you to track video performance and interactions. *** #### Analytics & Tracking * How can I see how my video is performing? * You can track your video’s performance through built-in analytics that show key metrics such as views, clicks, and completion rates. * What do “views,” “clicks,” and “completion rate” mean? * Views: The number of times your video has been watched. * Clicks: The number of times viewers interact with embedded calls to action. * Completion rate: The percentage of viewers who watch the video to the end. * How is click tracking handled inside the video? * Click tracking is embedded in interactive elements of the video, capturing actions such as button clicks or form submissions, and these actions are recorded for performance analysis. *** #### Integrations * Can I connect Blings to my CRM? * Yes, Blings can integrate with various CRM platforms, allowing for personalized video content based on customer data. *** #### Billing & Limits * What happens after I use all my views? * Once you exceed the 1,000 included views, you will be charged based on your selected pricing plan for additional views. * How is additional usage billed? * Additional usage is billed based on the number of views you exceed your free allocation, with per-view fees applied according to your plan. *** #### Technical Questions * Can I host the video on my own domain? * Yes, Blings allows you to host your video on your own domain using our Enterpise plan. Contact sales to learn more * Can I export the video as a file? * No, currently, Blings does not support exporting the video as a file. Videos are streamed through the platform. * Do I need to install anything to use Blings? * No installation is required. You can access Blings directly through your web browser. * Is there an SDK or API for developers? * Yes, Blings offers an SDK and API for developers to integrate personalized video content into other platforms and apps *** #### Support * How do I get help if I’m stuck? * You can get help by referring to the support documentation, or by contacting the support team for assistance. * How do I report a bug? * If you want to report a bug, reach out to the support team here.