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Frequently Asked Questions

Here you’ll find answers to common questions about using Blings in self-serve mode, including setup, personalization, usage limits, and sharing. If your question is not answered here or in our support docs, feel free to reach out to our support team directly. We’re here to help.

Account & Access

  • How do I sign up for a Blings account?

  • What’s included in the free plan?

  • Can I upgrade, downgrade, or cancel my plan at any time?

  • What happens when I exceed my monthly view limit?

    • On the free plan, you cannot exceed your monthly view limit. On all other plans, you are charged a per view fee after your included views. Learn more in our Plans & Pricing section.

  • Can I use Blings with multiple brands or clients?

    • If you are an agency looking to work with multiple brands or clients, please reach out to our sales department to discuss agency partnerships.

  • How do I reset my password?

    • Full details to reset your password are found here.

Getting Started

  • How do I create my first project?

    • You can create your first project by following the steps in the “Getting Started” guide here.

  • What is a Flow?

    • A Flow is a sequence of scenes that make up the structure of your video. Learn more about creating and managing Flows here.

  • How do templates work?

    • Templates allow you to use pre-designed video structures that can be customized with your content. More information on how to use templates is available here.

  • What are Scenes, and how do I edit them?

    • Scenes are the individual sections of your video, and you can edit them to adjust content and interactions.

  • How do I preview or test my video before publishing?

    • You can test and preview your video within the platform before publishing.

Editing & Personalization

  • How do I personalize text or images in my video?

  • How do I connect user data (like name or location)?

    • User data like name or location can be connected using dynamic tokens or data variables that pull from your CRM or data sources into the video content.

  • What are breakpoints, and how do they affect layout?

    • Breakpoints are specific screen size thresholds that determine how content is displayed. They help ensure your video layout adjusts properly for different devices and screen sizes.

  • Can I change fonts, colors, and branding?

    • Yes, you can customize fonts, colors, and other branding elements to match your company’s style guide and design preferences.

  • Can I duplicate or reuse a Flow?

    • Yes, you can duplicate and reuse a Flow to streamline the creation of similar videos, saving time on future projects.

Publishing & Sharing

  • How do I publish and share my video?

    • You can publish and share your video by generating a link or embedding code.

  • Where can I embed my video (email, web, SMS)?

    • You can embed your video in emails, websites, and SMS messages by using the provided embed codes or links. Detailed instructions for each option are available here.

  • What is an MP5 video link?

    • An MP5 video link is a unique URL that directs viewers to your personalized, interactive video. It allows you to track video performance and interactions.

Analytics & Tracking

  • How can I see how my video is performing?

    • You can track your video’s performance through built-in analytics that show key metrics such as views, clicks, and completion rates.

  • What do “views,” “clicks,” and “completion rate” mean?

    • Views: The number of times your video has been watched.

    • Clicks: The number of times viewers interact with embedded calls to action.

    • Completion rate: The percentage of viewers who watch the video to the end.

  • How is click tracking handled inside the video?

    • Click tracking is embedded in interactive elements of the video, capturing actions such as button clicks or form submissions, and these actions are recorded for performance analysis.

Integrations

  • Can I connect Blings to my CRM?

    • Yes, Blings can integrate with various CRM platforms, allowing for personalized video content based on customer data.

Billing & Limits

  • What happens after I use all my views?

    • Once you exceed the 1,000 included views, you will be charged based on your selected pricing plan for additional views.

  • How is additional usage billed?

    • Additional usage is billed based on the number of views you exceed your free allocation, with per-view fees applied according to your plan.

Technical Questions

  • Can I host the video on my own domain?

    • Yes, Blings allows you to host your video on your own domain using our Enterpise plan. Contact sales to learn more

  • Can I export the video as a file?

    • No, currently, Blings does not support exporting the video as a file. Videos are streamed through the platform.

  • Do I need to install anything to use Blings?

    • No installation is required. You can access Blings directly through your web browser.

  • Is there an SDK or API for developers?

    • Yes, Blings offers an SDK and API for developers to integrate personalized video content into other platforms and apps

Support

  • How do I get help if I’m stuck?

    • You can get help by referring to the support documentation, or by contacting the support team for assistance.

  • How do I report a bug?

    • If you want to report a bug, reach out to the support team here.

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