Data Privacy & Storage
We take data privacy and security seriously. This page explains how we handle, protect, and store your data in compliance with global privacy regulations.
Our Privacy Commitment
Data Protection Principles
We follow these core principles:
Transparency:
Clear information about how we use your data
Easy-to-understand privacy policies
Regular updates on data practices
Security:
Industry-standard encryption and security measures
Regular security audits and assessments
Secure data centers and infrastructure
Control:
User control over their personal data
Easy opt-out and deletion options
Clear consent management
Compliance:
GDPR, CCPA, and other global privacy regulations
Regular compliance audits and updates
Dedicated privacy and legal teams
Data We Collect
Information You Provide
Data you directly share with us:
Account Information:
Name, email address, company details
Payment and billing information
Account preferences and settings
Content Data:
Video content and templates you create
Contact lists and audience data
Custom branding and assets
Usage Data:
How you use our platform
Feature usage and preferences
Support interactions and feedback
Information We Collect Automatically
Data gathered through normal platform usage:
Technical Data:
IP addresses and device information
Browser type and version
Operating system and platform
Usage Analytics:
Pages visited and features used
Time spent on different sections
Error logs and performance data
Video Analytics:
View counts and engagement metrics
Interaction data and completion rates
Performance and delivery statistics
How We Use Your Data
Platform Operations
Essential functions to provide our service:
Account Management:
Create and maintain your account
Process payments and billing
Provide customer support
Service Delivery:
Generate and deliver personalized videos
Process data for personalization
Maintain platform functionality
Improvement:
Analyze usage patterns to improve features
Develop new functionality
Optimize performance and reliability
Marketing and Communication
With your consent, we may use data for:
Product Updates:
New feature announcements
Platform improvements and changes
Security updates and maintenance
Educational Content:
Best practices and tips
Tutorial videos and guides
Industry insights and trends
Promotional Offers:
Special pricing and discounts
Event invitations and webinars
Partner promotions and integrations
Data Storage and Security
Storage Infrastructure
Where and how we store your data:
Data Centers:
Enterprise-grade cloud infrastructure
Multiple geographic regions for redundancy
Regular backups and disaster recovery
Encryption:
In transit — TLS/SSL encryption for all data transfers
At rest — AES-256 encryption for stored data
Database — Encrypted database connections and storage
Access Controls:
Role-based access permissions
Multi-factor authentication
Regular access reviews and audits
Data Retention
How long we keep your data:
Account Data:
Active accounts — Retained while account is active
Inactive accounts — Deleted after 12 months of inactivity
Billing data — Retained for 7 years for tax compliance
Content Data:
Videos and templates — Available while account is active
Analytics data — Retained for 2 years for insights
Contact lists — Deleted when account is closed
Usage Data:
Logs and analytics — Retained for 12 months
Performance data — Retained for 6 months
Error reports — Retained for 3 months
Your Privacy Rights
Data Access and Control
Your rights regarding your personal data:
Access:
View all personal data we hold about you
Download your data in standard formats
Request information about data processing
Correction:
Update inaccurate or incomplete information
Modify account preferences and settings
Correct contact and billing information
Deletion:
Request deletion of your personal data
Close your account and remove all data
Opt out of marketing communications
Portability:
Export your data in machine-readable formats
Transfer data to other services
Download your content and templates
Consent Management
Control how we use your data:
Marketing Consent:
Opt in/out of marketing emails
Choose communication preferences
Manage promotional offers
Data Processing:
Control data enrichment and analytics
Manage third-party integrations
Set data sharing preferences
Cookies and Tracking:
Manage cookie preferences
Control analytics tracking
Opt out of targeted advertising
Third-Party Services
Service Providers
We work with trusted partners for:
Infrastructure:
Cloud hosting and storage providers
CDN and content delivery services
Database and analytics platforms
Business Services:
Payment processing and billing
Customer support and help desk
Email delivery and marketing tools
Data Enrichment:
Company and contact data providers
Email validation and verification
Analytics and insights services
Data Sharing
We only share data when necessary:
Legal Requirements:
Court orders and legal requests
Regulatory compliance requirements
Law enforcement cooperation
Business Operations:
Service providers under strict contracts
Partners with explicit consent
Analytics and improvement services
Never Shared:
Personal contact information without consent
Video content without permission
Sensitive business data
Compliance and Certifications
Global Privacy Regulations
We comply with major privacy laws:
GDPR (European Union):
Data protection by design and default
Lawful basis for data processing
Data subject rights and freedoms
Breach notification requirements
CCPA (California):
Right to know about data collection
Right to delete personal information
Right to opt out of data sales
Non-discrimination protections
Other Regulations:
PIPEDA (Canada)
LGPD (Brazil)
POPIA (South Africa)
Various state and national laws
Security Certifications
Industry-recognized security standards:
SOC 2 Type II:
Security, availability, and confidentiality
Regular independent audits
Comprehensive security controls
ISO 27001:
Information security management
Risk assessment and mitigation
Continuous improvement processes
GDPR Compliance:
Regular compliance assessments
Data protection impact assessments
Privacy by design implementation
Data Breach Response
Incident Response Plan
How we handle security incidents:
Detection:
24/7 security monitoring
Automated threat detection
Regular security assessments
Response:
Immediate incident response team
Containment and investigation
Customer notification within 72 hours
Recovery:
System restoration and validation
Post-incident analysis
Security improvements and updates
Customer Notification
We notify you of any data incidents:
When We Notify:
Personal data is compromised
Unauthorized access occurs
Data is lost or corrupted
How We Notify:
Email to registered addresses
In-platform notifications
Public announcements if necessary
What We Provide:
Details about the incident
Steps we're taking to resolve it
Actions you should take
Contact information for questions
Contact Us
Privacy Questions
If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at [email protected].
Need help with data management? Learn about data quality and spam prevention to maintain effective campaigns.
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